Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Fastments ("Company," "we," "us," or "our") governing your access to and use of the Fastments platform, websites, application programming interfaces, dashboards, and related services (collectively, the "Service"). By creating an account, clicking "I agree," or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
1. Definitions
For purposes of these Terms, "Account" means the registered profile associated with your email address; "Content" means text, data, graphics, and other materials submitted or displayed through the Service; "Transaction Data" means payment-related records, UPI references, settlement information, and metadata processed through the Service; "Authorized User" means any person you permit to access your Account under your credentials; and "Applicable Law" means all statutes, regulations, ordinances, and governmental orders applicable to your use of the Service in your jurisdiction.
2. Eligibility
You represent and warrant that you are at least eighteen (18) years of age, have the legal capacity to enter into binding contracts, and are not prohibited from using the Service under Applicable Law. If you register on behalf of a business entity, you represent that you have authority to bind that entity to these Terms. We may refuse registration or suspend access if we reasonably believe eligibility requirements are not met.
3. Account registration and security
You agree to provide accurate, current, and complete information during registration and to maintain and update such information as necessary. You are solely responsible for safeguarding your password and for all activities that occur under your Account, whether or not authorized by you. You must notify us promptly of any unauthorized access or suspected breach. We are not liable for losses arising from your failure to maintain account security, except where required by Applicable Law.
4. Description of the Service
Fastments provides tools for businesses to manage payment workflows, UPI account configuration, transaction visibility, webhook delivery, subscription management, and related operational features. The Service may be modified, updated, or discontinued in whole or in part at any time. We do not guarantee uninterrupted availability, error-free operation, or compatibility with every device, browser, or third-party system.
5. Acceptable use
You agree not to: (a) use the Service for unlawful, fraudulent, or abusive purposes; (b) interfere with or disrupt the integrity or performance of the Service; (c) attempt to gain unauthorized access to systems, accounts, or data; (d) reverse engineer, decompile, or extract source code except as permitted by law; (e) transmit malware, spam, or harmful code; (f) misrepresent your identity or affiliation; or (g) use the Service in violation of payment network rules, banking regulations, or anti-money-laundering requirements. We may investigate violations and cooperate with law enforcement where appropriate.
6. Fees and billing
Certain features may require paid subscriptions or usage-based fees as described on our pricing pages or in separate order forms. Unless otherwise stated, fees are non-refundable. You authorize us and our payment processors to charge applicable amounts using your selected payment method. Failure to pay may result in suspension or termination of access. Taxes, duties, and government charges are your responsibility unless we are required by law to collect them.
7. Third-party services
The Service may integrate with third-party providers, including banks, payment aggregators, email delivery services, and analytics tools. Your use of third-party services is subject to their terms and privacy policies. We do not control and are not responsible for third-party acts or omissions, though we may disable integrations that pose security or compliance risks.
8. Intellectual property
We and our licensors retain all rights, title, and interest in the Service, including software, trademarks, logos, documentation, and design elements. These Terms do not grant you any ownership interest. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You retain ownership of Content you submit, but grant us a worldwide license to host, process, and display such Content solely to provide and improve the Service.
9. Confidentiality and data
Each party may receive confidential information from the other. You agree to protect our confidential information using reasonable care. Our handling of personal data is described in the Privacy Policy. You are responsible for obtaining necessary consents from your customers and employees whose data you upload or process through the Service.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT RESULTS WILL BE ACCURATE OR RELIABLE, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FASTMENTS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
12. Indemnification
You agree to defend, indemnify, and hold harmless Fastments and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Content, your use of the Service, your violation of these Terms, or your violation of any rights of a third party or Applicable Law.
13. Suspension and termination
We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, pose a security risk, or are required to do so by law or a payment partner. You may close your Account at any time through available settings or by contacting support. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, and indemnification.
14. Changes to these Terms
We may revise these Terms from time to time. Material changes will be communicated via the Service or email where practicable. Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service.
15. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which Fastments is incorporated, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding arbitration or courts of competent jurisdiction as specified in our dispute resolution policy, except where prohibited by law. You waive any right to participate in a class action to the extent such waiver is enforceable.
16. Miscellaneous
These Terms, together with the Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Fastments regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to the email address associated with your Account.
17. Contact
Questions about these Terms may be directed to our support channels listed on the Fastments website. We endeavor to respond within a reasonable time but do not guarantee a specific response period for general inquiries.